Return and Refund Policy

By placing an order, you confirm that you have read, understood and accepted the following policies.

 

 

If there is a problem with your order (product defect, order error, order damage, dislike, etc.), please

Contact us within 30 days after receiving your order. We are happy to assist you in reviewing the case and obtaining approval

Then you can return the purchased products together with the order number on the package to us (the order number is

On the package, because we need to return your money according to the correct order number.)

If you accept this method, you can replace it. Please don't return anything before us

Review the case, our customer service team will review the request and send further instructions.

If the return is caused by malicious competition, we reserve the right to reject any return request.

Disclaimer: You will be responsible for paying the freight of the returned goods (unless there is a problem with the product quality).

 

 

 

1. Please log in to your account and locate the order you are not satisfied with.

2. Please select the service type, exchange or refund. Select a specific item and describe the problem that led to the need for refund/exchange.

For damaged/defective goods, pictures are also necessary.

3. Once we receive your request, your exclusive customer service representative will reply to your email within 24 hours to solve the problem

(48 hours on weekends).

If you did not receive our reply before contacting us, please check your junk e-mail folder, because it may have entered this folder.

Please follow the instructions provided by our customer service representative.

 

 

1. For the Middle East  market: Warehouse # 02, Al Gargavi Warehouses, Umm Ramool, Al Rashidiya, Dubai , UAE。

2. Other markets: Room 2149, No. 2, Liangma 1st Street, Xiaowu Village, Dongyong Town, Nansha District, Guangzhou, 511475 020-36085415.

 

 

My goods were damaged on arrival. What can I do?

We will take full responsibility for the damaged goods, and we can return or provide a full refund for free.

Please contact us immediately and provide us with your order number and pictures of damaged items.

The goods received are not what I ordered!

If we fail to fulfill your order according to your order details, we will take full responsibility.

If you receive the wrong product, please send the photo together with your order number to us.

I received goods with missing parts or defects.

If the glasses you received are missing parts, please send the photos together with your order number and goods to us.

If your glasses are defective, please send us the defective photos together with your order number and frame number.

If any parts are missing or the goods have small defects that do not affect normal use, and you are willing to accept,

We can send you vouchers or a partial refund as compensation.

 

 

 

1. Please contact our customer support team before returning.

2. When returning goods, we need complete original packaging box to avoid affecting our secondary sales.

3. Due to the light, different screen resolutions and photo backgrounds,

the color of real products may be different from what you see on the website.

4. Please note that the frame size is measured manually, and there may be an error of 1-3 mm.